Connexus Housing Association Heat Pump Scheme
Street-by-street retrofit with clear resident communications
Connexus needed a practical approach to roll out low-carbon heating upgrades across multiple tenanted homes using an area-based, street-by-street delivery model.
Our role:
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Created a clear tenant-friendly scope and communications pack
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Set “works included / not included” boundaries
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Supported consistent delivery standards and documented compliance
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Typical works included:
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Air source heat pump system (heating + hot water cylinder)
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Radiators and pipework upgrades
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Removal/decommissioning of old systems
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Enabling works identified during survey
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Resident handover and education
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Why it matters:
Area-based delivery at scale only works when residents feel informed and the on-site process is consistent. This scheme shows a repeatable model that reduces disruption while enabling delivery across larger housing stock.
